Refund policy
Refund & Return Policy
At YesWears, your satisfaction is important to us. We are committed to delivering high-quality, custom-made products and providing fair support if something goes wrong.
1. Eligibility for Refunds or Replacements
Since our products are made to order and may include custom personalization, we only offer a replacement or full refund in specific cases.
You may be eligible if:
- The item you received is damaged or defective.
- You received the wrong item, such as the wrong size, color, design, or product.
- The item is materially different from the product description or approved design preview.
- The package is confirmed lost in transit and the issue is determined to be the carrier’s or our responsibility.
2. Reporting Window
Claims for damaged, defective, incorrect, or materially different items must be submitted within 60 days of the delivery date. Claims submitted after this period may not be eligible for review.
3. Important Product Variation Notice
Because our products are custom-made and viewed on different screens and devices, slight variations may occur.
Minor differences in color, size, or embroidery placement within a reasonable tolerance (typically up to 5%) are generally not considered defects. If you believe a variation is substantial and affects the overall appearance or quality of the item, please contact us for review.
4. How to Request a Refund or Replacement
To submit a claim, please email us at support@yeswears.com and include:
- Your order number
- Clear photos or videos showing the issue
- A short description of the problem
5. Resolution Options
If your claim is approved, we will provide one of the following remedies:
- A free replacement, or
- A full refund, including the original shipping cost when applicable
The remedy offered may depend on product availability, the nature of the issue, and your preference where applicable.
6. Non-Returnable and Non-Eligible Cases
Because our products are custom-made to order, we do not offer refunds or replacements in the following situations:
- The wrong size, color, design, or personalization was selected by the customer at checkout.
- The customer approved a customization proof or failed to review customization details when provided.
- The shipping address entered by the customer was incorrect or incomplete.
- The customer changed their mind after the order was processed or shipped.
- The product was damaged after successful delivery.
- Orders refused upon delivery, returned without authorization, or undeliverable due to customer-provided information.
7. Lost or Missing Orders
If your order has not arrived within 30 days after shipment, please contact us at support@yeswears.com.
We will review the shipment and investigate with the carrier. If the package is confirmed lost in transit and the issue is determined to be our responsibility or the carrier’s responsibility, we will offer a replacement or full refund.
We are not responsible for non-delivery caused by incorrect addresses provided by the customer, refused shipments, or packages redirected or forwarded by the recipient without our authorization.
8. Return Requirements
In most approved cases, returns are not required due to the personalized nature of our items. If a return is needed for a specific case, we will provide instructions by email before any item is sent back.
9. Refund Processing Time
Approved refunds are processed promptly to the original payment method.
Please allow approximately 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
10. Agreement to This Policy
By placing an order with YesWears, you acknowledge and agree to the terms of this Refund & Return Policy.
Contact Us
If you have any questions about your order or this policy, our support team is here to help.
Email: support@yeswears.com
Phone: +1 (386) 853-7446
Operating Hours: Mon–Sat | 9:00 AM – 6:00 PM EST
Office & Warehouse: 7709 Garvey Ave, Rosemead, CA 91770, United States
Operated by: YESWEARS LLC, a registered business entity in the United States.